Lead development of service offerings aligned with customer lifecycle and company vision.
Audit existing portfolio items to assess relevance and customer satisfaction impact.
Collaborate cross-departmentally to align goals, create KPIs, and improve adoption rates.
Zscaler accelerates digital transformation with a cloud security platform that protects customers from cyberattacks and data loss. The company operates globally with a large workforce and emphasizes a culture of ownership, collaboration, and customer obsession.
Set client service strategy and lead Engagement Management, Launch Management, and Learning Experience Design teams.
Partner with Sales on complex pre-sale solution design, ensuring proposed programs are credible, feasible, and deliverable.
Own the complete post-sale journey, including onboarding, escalation, risk review, and rebooking support for strategic accounts.
LifeLabs Learning provides science-backed training for managers and teams, teaching high-impact skills like coaching, feedback, prioritization, and inclusion. They are a diverse team of experts who build these skills into company culture and systems while having fun.
Partner with Legal, Finance, and CX teams to drive systemic improvements and executive-ready communication.
Ashley Digital is the e-commerce engine behind Ashley Furniture Industries, the world's largest home furnishings manufacturer and a top North American brand. The team is fast-moving, collaborative, and privately held, combining tech-company energy with industry-leader stability.
Develop and implement customer experience strategies aligned with Soligent's mission and business objectives.
Engage in quoting activities to support the sales team and ensure timely, accurate customer proposals.
Collaborate cross-functionally to drive continuous improvement, customer retention, and a customer-centric culture.
Soligent is the largest pure play solar distributor in the Americas, providing tools and solutions that empower homeowners and installers to transform energy production. It's a high-growth entrepreneurial company with a mission-driven culture focused on integrity, teamwork, and making solar the obvious choice.
Lead end-to-end management of strategic third-party partnerships for healthcare benefits administrators and payers.
Oversee implementation processes, partner relationships, and cross-functional coordination.
Drive continuous improvement, performance monitoring, and scalable integration strategies.
The company provides innovative virtual care solutions that help individuals manage obesity and related health conditions through personalized, evidence-based care. It is a fast-paced, technology-driven organization with an inclusive culture focused on improving healthcare access and patient outcomes.
Own governance and scaling of the customer enablement content library, auditing what exists and setting standards.
Build repeatable frameworks for content creation, review, versioning, and retirement across teams.
Partner with CSMs, Product, Sales, and Marketing to align customer-facing content with the customer journey.
Datarails is a global, AI-powered FinanceOS company helping finance teams transform the way they work. With approximately 350 employees worldwide, we're building the next generation of finance technology where innovation, collaboration, and customer success go hand in hand.
Mentor peers and define best practices to scale the team's impact.
Beacon Biosignals transforms brain precision medicine with at-home EEG platforms for life sciences and diagnostics. They are a high-growth startup valuing empathy, simplicity, and diversity, with a remote-first culture.
Own complex customer finance escalations end-to-end, coordinating cross-functional teams and executive communications.
Drive systemic improvements by analyzing escalation themes, leading process improvements, and coaching frontline teams.
Champion Samsara's cultural principles and measure success through reduced resolution time, improved CSAT, and SLA adherence.
Samsara provides a Connected Operations Cloud platform that helps physical operations industries harness IoT data for safety, efficiency, and sustainability. It is a recently public company with a high-growth, customer-centric culture and a focus on long-term impact.
Develop and maintain strong client relationships as a trusted advisor, understanding needs and identifying upselling and cross-selling opportunities.
Implement strategies for consistent customer satisfaction and retention, managing contract renewals and RFPs.
Conduct regular business reviews, provide tailored solutions, and advocate for customer needs across internal teams.
EverDriven partners with school districts to provide safe, reliable transportation for students, including those experiencing homelessness, living with disabilities, or outside traditional bus routes. The company operates with a tech-powered, human-led model and a culture rooted in integrity, collaboration, and continuous improvement.